The Nursing Manager works with all staff, management and leadership to assure high quality, safe nursing practices are conducted at TGC, leading to superior health outcomes for all TGC members. The Nursing Manager manages and coordinates the patient care, personnel, administrative, business, technical and nursing operations of TGC's 16 bed adult inpatient psychiatric hospital, 7 bed 24-hour Crisis Stabilization Unit under the leadership of the Director of Nursing and in close collaboration. Assures compassionate, trauma-informed high-quality care is always provided to members. This position drives improvement and efficiency standards applicable to areas of responsibility including but not limited to access to care, staffing/workload management and quality metrics.
1. Ensures adequate staffing of psychiatric hospital and crisis stabilization unit in order to promote safety and efficacy of these units thus meeting licensure and quality standards through development and maintenance of staffing schedules, on-call system and patient flow analytics.
2. Ensures adherence to applicable Nursing Standards of Practice. Adapts work schedule of unit staff to provide adequate coverage including assignment of member supervision levels and charge nurse responsibilities
3. Maintains an atmosphere of respect and dignity for all members and staff as evidenced by member and staff surveys, member grievances, ratio of number of staff resignations versus required staff, and direct observation
4. Develop mechanisms to track and maintain compliance of medication orders and administration as ordered; lab draws completed and results received with critical lab results being reported to the attending medical practitioner as per policy.
5. Assists staff members, specialists, consultants and members of the treatment team to achieve patient outcomes.
6. Reviews, completes, and submits accurate and timely reports such as Incident/Accident/Death reports and Seclusion and Restraint reports.
7. Develops and maintains processes and procedures to seamlessly link internal and external referral sources and data sources, including TGC crisis services, residential substance abuse, dietary services, primary care, housing, other health care providers; ensures that members are admitted and discharged efficiently and effectively through pathways developed with internal and external referral sources.
8. Works with TGC pharmacy contractors to provide timely, accurate and cost-effective medication stock.
9. Adapts work schedule of unit staff to provide adequate coverage for acuity census management and admission flow.
10. Participates in performance improvement activities through goal setting, training and monitoring.
11. Improves member and family satisfaction through communication, education, family meetings and advocacy.
12. Develops policies and procedures as assigned.
13. Ensures environmental and safety standards of the units are met, including cleanliness, sanitation and supplies by enforcing and adhering to policies, procedures, standards, rules, and legal regulations; by participating in utilization and quality reviews; and by utilizing trauma-informed perspective.
14. Participates in decisions on hiring in consultation with Director of Nursing.
15. Participates in or directs call coverage with personnel.
16. Improves staff competence by providing leadership, training and discussions regarding evidence-based practices/best practices on wellness, quality nursing, and behavioral health care.
17. Enhances TGC's Nursing Department and The Guidance Center's reputation and community value by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments and providing excellent, responsive and welcoming customer service to internal and external customers and stakeholders.
18. Performs related work as required.
Must possess a current license as a Registered Nurse in Arizona or a state within the state Nursing Compact licensure agreement as determined by the Arizona Board of Nursing.
1-3 years behavioral health experience.
Must possess strong leadership skills.
Ability to supervise staff in those duties that ensure quality patient care.
Ability to produce and interpret charts, budget, personnel files, and physical data, and able to collect information.
Strong computer and electronic medical record skills
Willingness to learn and adjust to varying workload and schedules.
Ability to obtain Arizona Fingerprint Clearance Card.
At least 21 years of age or older.
Valid AZ driver's license.
Bachelors or master's degree in Nursing or related field
1-2 years management experience
Quality management and performance improvement experience
TGC will provide reasonable accommodations for individuals with disabilities, unless it would cause undue hardship. We define reasonable accommodation as any change in the work environment or in the way a job is performed that enables a person with a disability to enjoy equal employment opportunities. We will make a good faith effort to list any special requirements in our job descriptions. The physical demands of this position warrant: Sedentary Work Occasionally lifting up to 10 pounds. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time.