POSITION SUMMARY

The Medical Assistant is vital to the overall functioning of outpatient medical/medication services. Maintains a smooth and timely flow of the member through the clinic while reassuring and welcoming the member. The MA works cooperatively in a team model.

POSITION DUTIES

• Assist and complete prior authorizations.
• Review member chart for updated insurance authorizations, consent for treatment, medication consents, laboratory studies, correspondence and special studies.
• Greet and escort members through all aspects of medical clinic.
• Work professionally with children, adolescents, and adults of all ages.
• Obtain vital signs and record information into the EMR.
• Conduct lab and point of care testing and follow up with results.
• Use of recovery-oriented, person-first language in all interactions
• Performs other duties as assigned.

GENERAL EXPECTATIONS

• Provide high quality customer service to internal and external customers.
• Must work well under pressure, meeting multiple and sometimes conflicting deadlines.
• Demonstrate cooperative behavior with colleagues and supervisors.
• Participate in Quality Improvement and Performance Improvement Processes of the agency.
• Complete all TGC required trainings on time.
• Maintains a high level of professionalism while performing job functions.
• Demonstrate flexibility and a willingness to learn.
• This position is 100% onsite/TGC campus, in the state of Arizona.

EDUCATION/EXPERIENCE

Required:

• One of the following:
  • Completion of an AZ approved Medical Assistant program, OR
• Completion of an AZ approved Nursing Assistant Program; OR
• Two years of experience as a Medical/Nursing Assistant.
• Must be at least 21 years of age.
• Must be able to obtain and maintain an Arizona Level One Fingerprint Clearance Card.

Preferred:

• Certified AZ Medical Assistant.
• Previous experience and knowledge working with clients receiving both psychiatric and medical treatment.
• Basic knowledge of psychotropic medications.
• Experience in medical records keeping.
• Experience with basic lab tests and point of care tests.
• Experience with insurance pre-authorizations.

ACCOMMODATIONS

TGC will provide reasonable accommodations for individuals with disabilities unless it would cause undue hardship. We define reasonable accommodation as any change in the work environment or in the way a job is performed that enables a person with a disability to enjoy equal employment

opportunities. We will make a good-faith effort to list any special requirements in our job descriptions.

The physical demands of this position warrant:

• Light Work: Occasionally exerting 20 pounds of force or frequently exerting 10 pounds of force to lift, carry, push, pull, or otherwise move objects, including the human body; walking or standing to a significant degree.

CONFIDENTIALITY

Under Federal confidentiality laws, personnel of the Clinic may not disclose information about clients or personnel to anyone outside the Clinic without the person's prior written consent and may not disclose this information to others within the Clinic except on a "need to know basis". This includes any identifying information concerning current, past or prospective clients or personnel.