POSITION SUMMARY

The primary function of this position is to provide transportation services to all eligible clients (Adults) of The Guidance Center requiring transportation for a TGC appointment.

POSITION DUTIES

• Pick up Clients at the designated pick-up point and transport to TGC facilities for their scheduled appointments. Transport Clients back to their destination after the scheduled appointment.
• Document the mileage driven and bill for transportation daily.
• Complete and maintain the Transport log.
• The employee must work well under pressure meeting multiple and sometimes conflicting deadlines.
• The employee shall at all times, demonstrate cooperative behavior with colleagues, supervisors and clients.
• The employee must be able to work a flexible schedule as needed.
• Adhere to all federal/state regulations and safety guidelines as they pertain to operating a vehicle and providing NEMT.
• Explain the required Attestation form to all members before transport and obtain the necessary signatures.
• Adhere to the daily schedule as provided by the Member Services Manager or designee.
• Transportation of anyone that is not a client of TGC with an appointment or an employee of TGC is forbidden.
• The employee shall demonstrate safe driving at all times and obey all traffic laws.
• Other duties as assigned.

GENERAL EXPECTATIONS

• Provide high-quality customer service to both internal and external customers.
• Work effectively under pressure, meeting multiple and sometimes conflicting deadlines.
• Demonstrate cooperative behavior with colleagues and supervisors.
• Participate in Quality Improvement and Performance Improvement processes.
• Complete all required training on time.
• Maintain a high level of professionalism while performing job functions.
• Demonstrate flexibility and willingness to learn.
• This position is 100% onsite/TGC campus, in the state of Arizona.

EDUCATION/EXPERIENCE
Required:

• High school diploma or high school equivalency diploma.
• Must be at least 21 years of age.
• Current driver's license and ability to pass MVR screening.
• Must be able to obtain and maintain an Arizona Level One Fingerprint Clearance Card.
• Must have the ability to pass the TGC driver background screening.
• Must adhere to the confidentiality standards of the organization.
• Must be able to drive a 15-passenger van.
• Must be able to drive in adverse weather driving conditions.

ACCOMMODATIONS

TGC will provide reasonable accommodations for individuals with disabilities unless it would cause undue hardship. We define reasonable accommodation as any change in the work environment or in the way a job is performed that enables a person with a disability to enjoy equal employment opportunities. We will make a good faith effort to list any special requirements in our job descriptions.

The physical demands of this position warrant:

• Sedentary Work: Occasionally lifting up to 10 pounds, sitting most of the time and may involve walking or standing for brief periods of time.

CONFIDENTIALITY

Under Federal confidentiality laws, personnel of the Clinic may not disclose information about clients or personnel to anyone outside the Clinic without the person's prior written consent and may not disclose this information to others within the Clinic except on a "need to know basis". This includes any identifying information concerning current, past or prospective clients or personnel.