POSITION SUMMARY

The Chief Clinical Officer provides clinical and programmatic leadership as an integral part of TGC's executive leadership team. The primary function of this position is to lead efforts to strengthen and expand TGC's current services to meet the integrated health needs of Coconino County. The Chief Clinical Officer provides direct administrative leadership to the Clinical Program Directors and managers. In addition, this individual plays a critical role in furthering TGC's strategic objectives while ensuring that all staff is working collaboratively and in the interest of the people they serve. The Chief Clinical Officer nurtures effective relationships and partnerships both within and external to the organization, enhancing TGC's public reputation as a provider of quality care. The Chief Clinical Officer maintains a culture of inclusiveness and transparency, a commitment to staff satisfaction and professional growth, and an understanding of the importance of delivering positive outcomes for the clients we serve. Through collaboration with the CEO and executive leaders, the Chief Clinical Officer is a strong advocate, effectively and positively influencing public policy to support community behavioral health and the clients we serve.

SUPERVISES

Clinical Directors of the following programs: Severely Mentally Ill, General Mental Health and Substance Abuse, Child and Family Services, Crisis Services, and Behavioral Health Residential Facilities.

POSITION DUTIES

-Serves as a member of the executive leadership team, consulting on organizational, programmatic, planning, budgeting and other matters related to clinical treatment program issues.

-Provides clinical direction, supervision and coordination as appropriate for professional and other leadership staff and consultants.

-Participates in the design and development of new programs and facilities.

-Develops and implements behavioral health delivery systems, policies and procedures appropriate to the populations served, and monitors their administration to ensure compliance.

-Develops and implements methodologies for the evaluation of programs and provides evaluation reports as required.

-Determines clinical training needs of staff and develops, provides and /or secures programs to address those needs.

-Participate in business and strategic planning and implementation.

-Collaborates with TGC's QI & Compliance department to maintain Joint Commission Accreditation.

-Ensure Clinical Programs adhere to all legal and accreditation standards.

-Supports clinical staff in achieving high customer satisfaction.

-Assist clinical directors in setting budget allocations and allowing responsible expenditures.

-Participates in TGC's performance improvement initiatives

-Adheres to and supports the organization's Code of Conduct and compliance programs

-Assures responsible use of financial resources as determined through use of a departmental profit and loss statement.

-Demonstrates a willingness to learn.

-Acts as a strong Ambassador of TGC.

-Performs other duties as assigned.

GENERAL EXPECTATIONS

-Provide high quality customer service to internal and external customers.

-Must work well under pressure, meeting multiple and sometimes conflicting deadlines.

-Demonstrate cooperative behavior with colleagues and supervisors.

-Participate in Quality Improvement and Performance Improvement Processes of the agency.

-Complete all TGC required trainings on time.

-Maintains a high level of professionalism while performing job functions.

-Demonstrate flexibility and a willingness to learn.

-This position is 100% onsite/TGC campus, in the state of Arizona.

-This position is categorized as essential staff.

EDUCATION/EXPERIENCE

Required:

-Master's degree and licensure in a field of mental health.

-Minimum 10 years of progressive supervisory experience in a field of mental health.

-Experience with licensure and accreditation processes, including Joint Commission accreditation.

-Knowledge of and experience with managed care principles and practices.

-Experience designing & implementing effective services in both private and public payer sectors.

-Experience working in a highly regulated and competitive environment.

-Knowledge of federal and state laws and regulations appropriate to administration of The Guidance Center's clinical treatment environments and programs.

-Must be able to obtain and maintain an Arizona Level One Fingerprint Clearance Card.

-Must be at least 21 years of age.

Required Skills/Abilities:

-Ability to engage others in problem solving and strengthening morale while ensuring accountability.

-An ability to think strategically while ensuring the quality and integrity of programs is maintained.

-Ability to maintain a successful balance of quality programming while meeting financial objectives.

-A commitment to demonstrating outcomes through the use of metrics.

-Technologically adept.

ACCOMMODATIONS

TGC will provide reasonable accommodations for individuals with disabilities unless it would cause undue hardship. We define reasonable accommodation as any change in the work environment or in the way a job is performed that enables a person with a disability to enjoy equal employment opportunities. We will make a good-faith effort to list any special requirements in our job descriptions.

The physical demands of this position warrant:

-Sedentary Work: Occasionally lifting 10 pounds or less, sitting most of the time and may involve walking or standing for brief periods of time.

CONFIDENTIALITY

Under Federal confidentiality laws, personnel of the Clinic may not disclose information about clients or personnel to anyone outside the Clinic without the person's prior written consent and may not disclose this information to others within the Clinic except on a "need to know basis". This includes any identifying information concerning current, past or prospective clients or personnel.